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Terms, Conditions, Privacy, Returns and Cookie Notice


1. About this Notice

This Privacy and Cookie Notice provides information on how The Zuri Initiative (Zuri) collects and processes your personal data when you visit our website.

2. The data we collect about you

We collect your personal data in order to provide and continually improve our products and services.

We may collect, use, store and transfer the following different kinds of personal data about you:

  • Information you provide to us: We receive and store the information you provide to us including your identity data, contact data and delivery address.

  • Information on your use of our website: We automatically collect and store certain types of information regarding your use of the Zuri Online Shop including information about your searches, views, downloads and purchases.

  • Information from third parties and publicly available sources: We may receive information about you from third parties including our carriers and payment service providers.

3. What about Cookies?


It is not the policy of The Zuri Initiative to collect personally identifiable information about our site users through the use of cookies. We use cookies to provide the services and features offered on our website, and to improve our user experience. To prevent cookies generated from our site reaching your device, you will be able to restrict them or block them using your browser settings. However, please be aware that some parts of the site and your ability to buy products will not function correctly if you disable all cookies. By viewing this Cookie Policy Page and using our website, you consent to our use of cookies on your browser in accordance with our cookie policy unless you have disabled them.

A cookie is a small file of letters and numbers that we put on your computer if you agree.

Cookies allow us to distinguish you from other users of our website and helps us to provide you with an enhanced browsing experience. For example, we use cookies for the following purposes:

  • Recognizing and counting the number of visitors and to see how visitors move around the site when they are using it (this helps us to improve the way our website works, for example by ensuring that users can find what they are looking for).

  • Identifying your preferences and subscriptions, for e.g. saved items, items stored in your basket, etc.; and

  • Sending you newsletters and commercial/advertising messages tailored to your interests.

Our approved third parties may also set cookies when you use our marketplace. Third parties include search engines, providers of measurement and analytics services, social media networks and advertising companies.

4. How we use your personal data

At The Zuri Initiative, we recognize that the protection of your personal information is a very important principle in building trust and maintaining a good relationship with you. We take the protection of your personal information very seriously. We use your personal data to operate, provide, develop and improve the products and services that we offer, including the following:

  • Registering you as a new customer.

  • Processing and delivering your orders.

  • Managing your relationship with us.

  • Enabling you to participate in promotions, competitions and surveys.

  • Improving our website, applications, products and services.

  • Recommending/advertising products or services which may be of interest to you.

  • Complying with our legal obligations, including verifying your identity where necessary.

  • Detecting fraud.

5. How we share your personal data

We may need to share your personal data with third parties for the following purposes:

  • Sale of products and services: In order to deliver your products and services purchased on our marketplace from third parties, we may be required to provide your personal data to such third parties.

  • Working with third party service providers: We engage third parties to perform certain functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, analyzing data, providing marketing assistance, processing payments, transmitting content, assessing and managing credit risk, and providing customer service.

  • Detecting fraud and abuse: We release account and other personal data to other companies and organizations for fraud protection and credit risk reduction, and to comply with the law.

When we share your personal data with third parties we:

  • require them to agree to use your data in accordance with the terms of this Privacy and Cookie Notice, our Privacy Policy and in accordance with the law; and

  • only permit them to process your personal data for specified purposes and in accordance with our instructions. We do not allow our third-party service providers to use your personal data for their own purposes.


6. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Your legal rights

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct or erase your personal data, object to or restrict processing of your personal data, and unsubscribe from our emails and newsletters.

8. Further details

If you are looking for more information on how we process your personal data, or you wish to exercise your legal rights in respect of your personal data, please contact us at

9. Purchasing Zuri Products from our online Shop


The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer's display of the colors accurately reflects the color of the Products. Products purchased may vary slightly from images on our Website. Details of the products available for purchase (including their price) are set out on The Zuri Initiative Online Store. Zuri takes all reasonable care to ensure that all details, descriptions and prices of products appearing on our online store are correct at the time when the relevant information is placed onto the online store. Although every effort is made to keep the Zuri Online Store as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.

10. Returns Policy


You can return products within 10 days if you receive a wrong, damaged, defective item or if you change your mind. Inform us as soon as possible if any of this applies to you by sending mail to or calling us on 0702 364 039. When returning an item, ensure all seals, tags and accessories are left intact and the item is in its original packaging. We will refund you your money for the product(s) once we have received your item(s) in a satisfactory condition. The delivery charges (the cost for initial delivery to you and that of returning goods to us) will only be refunded for items that are wrongly sent, damaged or defective.

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